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Placing an order |
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Buying Practice |
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When placing an order, please ensure that all details provided are 100% accurate.
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Ensure that your character name provided is the same as your character's in game
nick (IGN). In this way, we do not unwittingly arrange delivery of your order to
another player. There will be no compensation provided if delivery were made to
the wrong character due to the wrong spelling provided in the order form.
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Contact our Live Support once your order is being processed.
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Always provide a valid contact number that can be reached 24/7.
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How do I place an order?
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What happens if I would like
to change my character name or server?
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Under such circumstances, there is no need to Panic. Simply contact our customer
service at Live Chat and we will make the changes for you.
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The shopping cart seems to
be empty after I added an item in.
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This could be due to your Temporary Internet Files or Cookies. Please clear your
cache and cookies and try restarting your browser. Feel free to contact us at live
support and make instant order if the problem persist.
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What if you guys are out
of stocks?
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IGFusion aim to serve our customers in the shortest time possible. Should we be
out of stocks, we will contact you once stocks is in and you can then made payment
to us.
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Why do I see a product listed
as (Pre-Order) and what does it mean?
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Products listed as (Pre-Order) indicate that there are no immediate stocks ready
for delivery. Stocks for Pre-Ordered will only be brought in upon payment of order
and will usually take 1-2 days before we can deliver the order to you. The reason
for certain games to have their products sold via the Pre-Order method is because
the stocks are either hard to get or that the stocks are not suitable for storing.
Full refund will be issued to your order in the unlikely event that we are unable
to acquire the stocks for you.
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Do you cover tax for MapleStory?
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Yes! No worries tax will be fully covered by IGFusion and you will get the exact
amount of mesos you purchase.
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Payment
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Delivery
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How long do I have to wait
for your delivery?
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After payment made, most orders are delivered within 15 minutes after you contacted
our customer service. For Pre-orders products, it may take 1-2 days for delivery.
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Where will the delivery take
place?
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All deliveries will be made in game. Please contact our Live support representatives
for delivery details. They will inform you the place to meet in game.
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Customer Service
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How do I contact you guys?
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You may use our Live Chat service to chat with our Customer Service Representative
or click on “Contact Us” to send us an email with the following email address.
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I tried contacting the customer
service at Live Chat but there was no one there.
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Our Live Chat representatives might be busy at the moment. Do try back again in
an hours time.
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Is it a right choice to buy
at IGFusion?
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At IGFusion, we tried our best to provide our customers with the lowest rate and
first class customer service. In IGFusion, we not only give you the most competitive
prices, but also aim to provide a friendly and professional service.
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My Account
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How do I create an account
with IGFusion?
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To create an account you must have a valid email address. Click here to create an
account now.
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How do i edit my account
information?
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You can edit your personal information at “My account > Edit Profile”, once you
have signed in to your IGFusion account.
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How do i change my password?
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You can change your password at “My Account > Change Password” after you have logged
in. Please use a secure password as your IGFusion account contains your personal
informations.
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Security
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Verification
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To safe guard our valued customer and to promote a safer online buying, we would
need to conduct in-house verification for Paypal and credit card orders that exceeded
the quota allowed.
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Will I get banned if I buy
from IGFusion?
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There is no way the game company can track you down for making a purchase with us.
In addition, we safeguard our customer's identity, and will not reveal it to any
organisation. We strongly encourage all our customers to change their game account's
passwords regularly to secure their accounts and prevent them from being hacked.
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Other Informations
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Why does the currency prices
changes all the time ?
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Our prices reflect the current prices of the available stock in the market, and
the price changes are in direct result from the supply and demand of currency from
each game and server.
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